Job Position: Food and Beverage Manager

Job Summary:

The position holder is responsible for the overall planning, controlling, and ordering of food and beverages and must comply with food safety regulations.

Duties and Responsibilities

• Oversee all food and beverage operations to ensure they meet profitability targets while maintaining high service and product standards.
• Lead the F&B team by attracting, recruiting, training, and appraising talented personnel.
• Foster a positive working environment and ensure high levels of staff engagement and performance.
• Review and update the menu regularly, ensuring items reflect customer preferences and market trends. Periodically assess and adjust menu pricing to ensure profitability.
• Identify and respond proactively to customer needs, concerns, and feedback. Ensure guests' requests are handled promptly and professionally to deliver exceptional service.
• Monitor food and beverage quality and consistency, collaborating with the kitchen team to ensure adherence to food safety and hygiene standards.
• Oversee food and beverage ordering, forecasting needs, and ensuring timely deliveries from suppliers. Control stock levels to minimize waste and optimize usage.
• Enforce policies, procedures, and KPIs for the F&B department. Ensure all areas, including dining rooms, tables, and service counters, are consistently clean and well-presented.
•  Build and maintain positive relationships with food and beverage suppliers, negotiating favorable terms and ensuring reliable product delivery.
• Assist in preparing the F&B department budget, monitor financial performance, and take corrective actions as needed to meet profitability goals.
• Accurately forecast food and beverage consumption, ensuring the department is stocked to meet customer demand while minimizing waste.
• Ensure that all guests receive exceptional service and that any issues are resolved in a timely and professional manner.
• Ensure adherence to food safety regulations and hygiene standards, in compliance with local laws and company policies.
• Manage staff schedules and operational checklists to ensure smooth day-to-day operations of the F&B department.

Additional qualifications 

• Ability to coordinate well in a team and motivate to sustain exceptional levels of performance;
• Ability to work flexible hours as hotel business changes;
• Ability to determine the consumption needs of a business' customers;
• High standard of personal presentation;
• Ability to interact with people at all levels;
• Guest-oriented and service-minded;

Requirements

Academic qualification 

• Bachelor's Degree in Hotel Management, Business Administration, or a related field.

Years of experience

• Minimum of 5 years of experience in food and beverage management, with at least 3 years in a managerial or supervisory role within the hospitality industry.

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