Job Position: Housekeeping Manager

Job Summary:

We are looking for an experienced and passionate housekeeping manager, who will be responsible to oversee the housekeeping department’s daily operations, ensuring cleanliness, organization, and guest satisfaction in a facility such as a hotel, resort, or similar environment. The role is responsible for maintaining high standards of hygiene and cleanliness, managing housekeeping staff, ensuring the proper use of cleaning supplies and equipment, and contributing to an overall positive guest experience. The Housekeeping Manager is also tasked with budgeting, training, scheduling, and monitoring the performance of the housekeeping team, ensuring that all tasks are completed efficiently and according to set standards.  

Duties and Responsibilities

• Manage the daily activities of the Housekeeping department including appropriate cleaning of all bedrooms, public areas and offices;
• Planning, organizing and directing team members to ensure the highest degree of client satisfaction and high standards of cleanliness across the hotel;
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed;
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction;
• Ensure guest rooms, public areas, and facilities meet cleanliness and comfort standards, contributing to an exceptional guest experience;
• Manage departmental budgets, controlling costs related to labor, supplies, and equipment while maintaining high standards;
• Develop minimum standards for prospective members of his department and minimum standards for rating the work;
• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively;
• Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the hotel;
• Oversee inventory of cleaning supplies, equipment, and linen, ensuring cost-effective use and replenishment.
• Reviewing employee work performance to ensure that it meets standards of quality and efficiency;
• Conducting regular inspections of work areas to ensure that they are clean and safe;
• Ensure all health and safety regulations are followed, including proper sanitation practices and safe use of cleaning chemicals;
• Coordinating with facility managers to ensure that housekeeping staff have access to supplies and equipment they need to do their jobs efficiently;
• Other tasks assigned by the immediate manager.

Requirements

Academic qualification 

• BA in Hotel and Tourism Management

Additional qualifications 

• Ability to undertake various tasks;
• Excellent time management abilities;
• Strong Coordinating and leadership skills;
• Good communication and negotiation skills;
• Strong planning and organizational skills;
• Commitment to customer service;

Years of experience: Minimum of 6+ years of experience at a reputable hotel;

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