Job Position: Customer Service Officer

Job Summary:

We are hiring a Customer Service Officer, who will be responsible for delivering exceptional support to customer inquiries and concerns. The role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously.

Duties and Responsibilities

• Communicating with customers through various channels and set up meetings with potential clients;
• Answering calls and inquiries about a company’s products or services;
• Develop in-depth product knowledge and provide accurate information to customers;
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations;
• Collecting, analyzing and resolving customer complaints and feedback;
• Participate on behalf of the company in exhibitions, conferences or workshops;
• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Knowing our products inside and out so that to reply promptly for any query;
• Keeping records of customer interactions, transactions, comments, and complaints;
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience;
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed;
• Review and gather feedback on the efficiency of the customer service process;
• Managing a team of junior customer service representatives;
• Ensure customer satisfaction and provide professional customer support;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company;
• Meet personal and customer service team sales targets.

Academic qualification

• Bachelor's Degree in Business Administration, Hotel Management,related Fields.

Skills & Abilities

• Proven work experience with customer support;
• Ability to stay calm when customers are stressed or upset;
• Customer orientation and ability to adapt to different characters;
• Strong customer handling and listening skills;
• Excellent Communication and persuasive speaking Skills;
• Excellent time management skills and ability to prioritize task
• Ability to adapt to new environments and take responsibilities;
• Self-motivated and result driven;

Years of experience: 3+ years of related work experience

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