Job Position: ERP System Administrator

Job Summary:

We are seeking a skilled and proactive ERP System Administrator to manage and support the day-to-day operations of our ERP platform. As a mid-level professional, you will play a key role in maintaining system integrity, supporting users, managing configurations, and ensuring smooth integration of the ERP system with business processes. This role requires a strong understanding of ERP platforms, business workflows, and systems administration best practices. The ideal candidate will be solution-oriented, analytical, and capable of working both independently and in a collaborative team environment.

Duties and Responsibilities

• Administer, configure, and maintain the company’s ERP system, including user roles, permissions, and workflow settings.
• Provide second-level technical support to end-users across various departments, addressing functional and system-related issues.
• Collaborate with business units to understand operational needs and implement process improvements within the ERP environment.
• Participate in ERP upgrades, module implementation, and integration projects.
• Ensure system security, data integrity, and compliance with internal controls and audit requirements.
• Monitor system performance, troubleshoot errors, and apply necessary patches or updates in coordination with the IT team and ERP vendor.
• Develop and maintain ERP-related documentation, including SOPs, training materials, and user guides.
• Support data migration, reporting, and analytics using ERP tools or external reporting platforms.
• Liaise with software vendors and external consultants to resolve issues and enhance system functionality;
• Perform other duties assigned by your supervisor

Requirements

Academic qualification 

• BA in Computer Science, Information Technology or related IT fields

Additional qualifications 

• Solid understanding of business processes such as finance, HR, or project management;
• Familiarity with SQL, database management, and system integration tools;
• Excellent communication and interpersonal skills with a customer-service mindset;
• Ability to manage multiple tasks, prioritize, and work under minimal supervision;
• Strong problem-solving skills and attention to detail;
• Strong analytical and troubleshooting skills;
• Excellent communication skills and the ability to work in a team;

Years of experience: 

• 2 - 4 years of hands-on experience in ERP system administration

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