Job Position: Reception-Cashier

Job Summary:

we are seeking a detail-oriented and customer-focused Reception Cashier to join our team. The Reception Cashier will be responsible for handling guest check-ins and check-outs, processing payments, managing cash transactions, and providing excellent customer service. The ideal candidate will have strong organizational skills, attention to detail, and a friendly demeanor to ensure a positive guest experience.  

Duties and Responsibilities

• Greet guests as they arrive and assist with check-in/check-out procedures;
• Process guest payments, including cash, credit cards, and other forms of payment;
• Maintain an accurate cash register and ensure proper cash handling procedures are followed;
• Provide guests with receipts, invoices, and other necessary documentation;
• Answer guest inquiries about services, facilities, and local attractions, providing exceptional customer service;
• Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies;
• Assist with billing inquiries and resolve any discrepancies in guest accounts;
• Handle room reservations, cancellations, and amendments using the hotel management system;
• Balance and reconcile cash balance at the beginning and end of each shift;
• Report any cash shortages, discrepancies, or issues to the supervisor or manager immediately;
• Assist in preparing and processing end-of-day financial reports;
• Maintain confidentiality of guest information and financial transactions;
• Support the team with additional administrative tasks, as needed.

Requirements

Academic qualification 

• Degree/Diploma in Front Office Management, Customer management or other related fields; 
• Proven experience as a cashier, receptionist, or in a customer service role is an advantage.

Additional qualifications 

• Basic knowledge of cash handling procedures and point-of-sale (POS) systems.
• Strong attention to detail and ability to handle cash accurately.
• Excellent verbal communication and customer service skills.
• Proficiency in using computers, with experience in hotel management systems a plus.
• Ability to multitask in a fast-paced environment while maintaining a positive attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Years of experience: Minimum of 4+ years, experience in the hospitality industry is preferred.

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